Skip to main content

Tips to Collect Dues from the Patients -Avontix



Collecting money that people owe you is a tough task. It is even more difficult for the healthcare providing organizations to collect the money from the patients even for the overdue bills. Though it is not a gratifying job, it has to be carried out as a part of the revenue cycle management for the sake of the financial health of the organization. Let’s take a look at few tips that help in contacting patients and improving collections of a healthcare facility.

  • Be clear with pricing: When a patient visits the facility, he or she may not be aware of the services or procedures that will be availed and the associated costs with the services availed. The patient does not have knowledge if the costs fall within his/her budget. It is better to keep the patient informed about the services being provided and the expenses that would be incurred for those services. 
  • Train the employees: Every single employee of the organization represents the organization and in some way or the other influences the revenue cycle management of the organization. Emphasis should be laid on the training of all the employees as to understand their role and how they can improve the collections process. Staff should be trained adequately to be able to handle patients’ accounts and their outstanding balances with ease.
  • Get clear information: Once the patients are intimated about the costs they will incur, one of the important tasks of the RCM services is to get clear information regarding the patient’s insurance coverage and the kind of services that are covered even before the consultation happens. If the services provided are not covered, the patients should be made clear when and how much they will be paying out of their pocket. This will help patients to prepare for the financial burden on them.
  • Offer alternate payment options: For those patients who cannot afford to pay their bills at one go, give them an alternate payment plan, so that amount is regularly received so as to clear off the balance. It is very important to recover the dues in time for effective revenue cycle management and to avoid losses for the facility.
  • Payment reminders: One of the most common mistakes on the part of healthcare facilities is to ignore the smaller patient accounts in order to concentrate on the bigger patient accounts. With efficient professionals in RCM services, an equal focus can be laid on all the due patient accounts to maximize collections and increase profits for the organization. The staff can remind patients about the due amount and intimate them the various payment options available according to the overdue balance.


The collection process is itself a painful process for both the parties involved. However, by following such tips the process can be simplified and it can be further simplified by partnering with RCM service providers like Avontix

Popular posts from this blog

Hey Medical Transcriptionists, You’ll Love these Smart Online Resources

Who wouldn’t say they like a little extra help, be it at work or anywhere else?! Especially if you are a medical transcriptionist, you could be confused about a peculiar sounding word, the spelling of a doctor’s name that sounds funny, or maybe struggling with an unclear dictation where drug names sound French!We bring you five great sites to help you along the way. Just bookmark them for any-day reference! 1.      OneLook ( www.onelook.com ) You can quickly look up abbreviations, acronyms and medical words/phrases at this awesome online dictionary. It has amazing wildcard search options and other advanced search tools. Wildcard search means looking for a word in the dictionary that you cannot spell. You can check out the wildcards link at the end of the page to know how to use this option. The site’s features are a step ahead of other sites. You can look at the example searches on the home...

Medical Transcription as a promising career choice. -Avontix

Have you ever given a thought about taking Medical transcription as a career option? Here are the reasons why you should start thinking! You might wonder who is a medical transcriptionist. To keep it simple, they are the one who makes doctor looks good on paper! A medical transcriptionist is the one who converts voice recorded reports as dictated by the physicians into text format. Medical transcription  jobs are booming than ever right now, with huge amount of opportunities for skilled, focused and hardworking individuals.  Despite global economic downtrend, the Medical Transcription (MT) industry is looking for a further growth suggested by a report of the NASSCOM stating that recession has not hit the healthcare industry. It also states that MT industry is here to stay. India remained a preferred offshore destination primarily due to availability of manpower and industry maturity. Medical transcription companies in Mysore observe that the demand for medical transc...

Is Medical Transcription a Viable Alternate Career for Doctors? -Avontix

With the great revolution in information technology, the healthcare sector has gained a great momentum. New careers have come with a bang to stay here for long and are making a decent contribution towards a better and healthier society. One of those careers is medical transcription that deals with the transcription of physicians’ audio files containing details pertaining to the treatments, procedures and medications provided to the patients. Medical transcription is one field which is being explored by many people who are not qualified medically. The reason being, medical transcription does not need a medical course certification and what it requires is a graduation in any subject. But, is this a viable career option for doctors? Yes, of course! Doctors can take up this profession and enjoy a successful career that is of their interest. Qualified doctors in Allopathy, Ayurveda or Homeopathy can make their career in this field and it is no doubt that they will be more succ...