Skip to main content

Good Listening Skills Lead to Effective Communication - Avontix

Picture courtesy:

To engage in effective communication, one needs to listen properly and respond. We all know there’s a difference between hearing and listening. When a sound is sensed by the ears, hearing happens; this doesn’t require any special efforts. However, listening happens only when we consciously put efforts to understand the meaning of the words.This requires concentration on what others are saying. Listening by itself requires efforts, so one can understand that listening well requires much more efforts and concentration. To be able to mingle with others easily and actively participate in conversations, it is important that we listen well.

Many people wrongly assume that if they are not talking much and letting others do the talking, they are good listeners. What happens in such cases is that they might be hearing to what others say rather than listening well. Listening is an art in itself that needs the practice to perfect. Here are some pointers to enhance the art of listening.
  • Eye contact: The first step to learn the art of listening is making eye contact with the person to whom we are speaking. All of us might have had an irritating experience of feeling neglected and rejected when we were speaking to someone. If we think a little on this, we get to know that person was not interested in us so, didn’t bother to listen to us. The key take away from this point is that we should be interested in what the other person is saying and to demonstrate this we have to make an eye contact with the people whom we are talking to.
  • No interruption: We should make a note of the point that interrupting while others are speaking is not a good sign of listening attentively. Good listening is that where the speaker gets uninterrupted attention and is able to convey his thoughts without our opinions thrust upon him. 
  • Body language: Although we should not disrupt when others are talking, we should neither sit silently to make others believe that we are only physically present but not mentally. To make people understand that we are listening, we should use few words and our body language like a nod, a smile etc. It’s not just our body language that is important, but the speaker’s body language as well. Good listening skills include comprehending the speaker’s non-verbal communication also and acting accordingly.
  • Open-ended questions: When the other person has finished talking, we should ask some open-ended questions to reinforce the fact that we are actively listening to what has been said and we understand it. 
  • Being open-minded: One of the most important aspects of listening skills is being open-minded while listening without any preconceived notions. We should not have a negative evaluation or judgment about the other person’s thoughts while they are speaking. This helps us to understand what they actually mean to say and reciprocate accordingly. 
  • Observation and analysis: Observing people and their conversations is a good way to master listening skills. Also, we can take our family and friends’ opinion on what they think of us per our listening skills and improve on points which they don’t like in us.

People who master listening skills enjoy a better life because people are attracted towards them and they make much better relationships due to their effective listening and communication skills. 

Previous:"Five Frequently Used Medical Codes"


Popular posts from this blog

That’s Hilarious! Funny Must-Read Medical Transcription Errors!

Doctors every now and then come across some very critical bloopers from medical transcriptionists. Some of these can be downright funny! It’s common for transcription errors to creep in for various reasons like the dictation might not be clear, too many medical terms stuffed in, or misunderstanding at the transcriptionist’s end. Medical transcriptionists vary in experience and skill and may not be well versed with some medical terms. Here is a compilation of some very funny transcription mistakes you could note to avoid being on the receiving end of the laughter! 

   ·"Eyes and nose continue to be within normal limits" (I & O).    ·"History of sick as hell disease" (sickle cell)    ·"She was a bitch and grinned" (a bit chagrined).    ·"The last day the patient took their meds was for beaver."  (forever).    ·“49 year old occasional male”(Caucasian male).    ·“Borderline respectable pancreatic cancer”. (Resectable).    ·“Patient is alert and orien…

Healthcare Documentation – A Promising Career Option -Avontix

Picture courtesy:
With ever-changing legal and medical requirements, it is mandatory that all the procedures and processes performed by healthcare practitioners are recorded accurately not just for evidential purposes but for future references also. However, it is not possible for the physicians, nurses, and other healthcare professionals to keep documenting each and every process performed by them in a written format. Hence, physicians take advantage of the technological advancements and record the procedures performed by them in audio files using an electronic device. Although these can serve as records, it is not easy to comprehend a physician’s voice file when the information is required. So, these voice files are transcribed into electronic documents and this process of transcribing is called medical transcription or healthcare documentation.  
The voice files given by the physicians for healthcare documentation include their office visits, emergency room …

Continuous Improvement – The Secret of Self Improvement -Avontix

What is that we typically do for self-improvement? Set a large goal; try to accomplish that in the least possible time. At the outset, this seems perfectly alright but does not work in practicality. It often leads to exhaustion, frustration and failure. This pattern needs to change; instead, we should aim for simple path of continuous improvement by slowly fine-tuning our everyday behavior and habits. Continuous improvement means, making minor changes and adjustments in our everyday life with the anticipation of a remarkable change over a period of time.

It’s not that easy to believe that small changes can lead to big shifts of improvement because we can’t see any notable accomplishments on a daily basis, BUT IT WORKS. Minor alterations don’t show results at that particular point of time but add up over a period, hence, we can see the results only in the long run; in fact, it is possible that we may happen that we may not even recognize it initially.

How do we go about it?

Avoid mistak…